ONLINE ORDERS FOR PICK-UP:
TOAST ONLINE ORDERING
Moshi launched TOAST Online Ordering -which is the system that our servers use to relay orders to the kitchen. We feel it is a powerful tool for our patrons. The menu on the TOAST platform will have expanded descriptions of dishes and will have expanded allergen information. During this time of social distancing, it will allow patrons to order and pay online; pick-up can be at the door or curbside which helps facilitate social distancing.
ORDER PICK-UP BY PHONE:
Staff will take orders over the phone. If you are a cash customer and can not use the online system we recognize you. Please call us and we will set up a cash payment for you. Moshi is not keeping any cash
Moshi is taking orders in-store.
DELIVERY: An extremely limited menu is offered through POSTMATES.
Patrons have been asking us about our delivery partner Postmates more recently because of the backlash these third-party delivery sites like Door Dash, Caviar, Amazon, and Uber (just to name a few) have been receiving.
Moshi started with Door Dash but the experience was awful. We started looking at other services for delivery. Most of them wanted to charge us upwards of 35 percent on the subtotal. Moshi Moshi made the decision that we could not afford to pay the fees associated with the delivery apps at our disposal. We decided to concentrate our funds on providing a better experience in-store like buying specialty whiskies or offering specialty soy sauces and wasabi. Decisions like that do not turn a big profit but give our dining patrons a more fulfilling and interesting experience. And we felt that was better than spending money on having our services delivered.
Moshi ended up signing a contract with Postmates because they were a newer, local, start-up at the time of signing so the fees on our side were much lower than other platforms. Because of our long relationship with Postmates they have tried to keep our fees at a minimum. But as their fees increased, we adjusted prices and removed items with lower profit margins on Postmates to offset the loss.
Moshi does not receive any part of delivery fees or service fees imposed by Postmates nor do we receive any of the tips left for delivery workers. Postmates is a third-party vendor. Moshi contracts with Postmates to make deliveries on our behalf. You contract with them to order for you and deliver it to you.
Moshi encourages you to order from Postmates if you need a delivery. Moshi accepts the fee that our businesses have negotiated. We just ask that our patrons recognize the reason why Moshi is not able to offer our complete menu and why sometimes the price might differ.